Engage Support
Experiencing a problem? Reach out with details and our support team will help you get it resolved.
Email SupportWe’re always available to answer your questions.
Need help with your wallet, KYC, iToken, bills payment, USD card, referrals, or a transfer? Tell us what happened and we’ll guide you to the right support path.
Average response path
Support starts from the app
For account-specific issues, always include your transaction reference where available.
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Get quick guidance for common app actions like sign in, KYC, wallet funding, transfers, bills, and cards.
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Quick support
Get help on popular issues.
Account
Trouble signing in?
Reset your password, recover access, verify your device, or review app login requirements.
Get sign-in help
Verification
Need help with KYC?
Get support for identity checks, KYC tiers, document uploads, and account verification status.
Get KYC help
Security
Compromised account?
Report suspicious activity, unauthorized transfers, unknown devices, or urgent account concerns.
Report now
Payments
Bills or transfer issue?
Send your transaction reference for bills payment, wallet transfer, bank transfer, or reversal checks.
Track a transaction
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AknaPay app