Information we collect
We may collect information you provide directly, information generated when you use the app, and information needed to meet security, compliance, and service requirements.
- Identity and profile details such as name, phone number, email address, date of birth, address, and KYC information.
- Transaction information including wallet activity, transfers, iToken activity, bills payment details, card funding, references, and status updates.
- Device and technical information such as IP address, device identifiers, app version, browser details, and security signals.
- Support communications, feedback, contact form submissions, and help-centre interactions.
How we use information
We use information to provide and improve AknaPay services, secure user accounts, verify identity, process transactions, and communicate important updates.
- To create accounts, complete KYC checks, and maintain wallet access.
- To process transfers, bills payments, iToken actions, USD card activity, referrals, and support requests.
- To detect fraud, prevent unauthorized access, enforce limits, and protect account security.
- To send operational notices, transaction confirmations, service updates, and customer support responses.
Sharing and disclosure
We do not sell personal information. We may share information where needed to operate services, comply with law, protect users, or work with trusted partners.
- With payment processors, card providers, billers, verification partners, fraud prevention tools, and infrastructure providers.
- With regulators, law enforcement, courts, or public authorities where required by applicable law or valid legal process.
- With professional advisers, auditors, and service providers under confidentiality and security obligations.
Data protection and retention
We use technical, administrative, and operational safeguards to protect information. We retain information only for as long as needed for service, legal, regulatory, security, accounting, and dispute-resolution purposes.
No online service can guarantee absolute security, so users should also keep passwords, OTPs, PINs, and devices protected.
Your choices and rights
You may request access, correction, update, restriction, or deletion of your information where applicable. Some information may need to be retained to meet legal, compliance, security, or transaction record requirements.
You can also manage certain app permissions through your device settings.
Contact us
For privacy questions or data requests, contact us at [email protected].
This page is a publication-ready starter policy and should be reviewed by qualified legal counsel before app-store submission or public launch.
