KYC and identity checks
Verification helps us confirm account ownership, reduce fraud, apply transaction tiers, and keep financial activity accountable.
Security is built into every money action.
AknaPay protects accounts, wallets, transfers, iToken activity, bills payment, USD cards, KYC data, and user access with layered controls.
Last updated: June 5, 2026Account access controls
Login checks, OTP flows, transaction PINs, and trusted-device signals help protect sensitive actions.
Transaction monitoring
Transfers, bills payment, card activity, referrals, and iToken actions may be reviewed for unusual or risky patterns.
Card and wallet protection
Card funding, wallet movement, references, limits, status checks, and transaction records help support safer payments.
What you should do
- Never share your password, OTP, transaction PIN, card details, or device unlock code.
- Use a strong password and keep your email, phone number, and device secure.
- Confirm recipient details before sending transfers or creating payment instructions.
- Review transaction references, card activity, and wallet history regularly.
- Contact support immediately if something looks wrong.
Report an issue
If you suspect unauthorized access, fraud, phishing, account takeover, card misuse, or a suspicious transaction, contact us immediately.
Email: [email protected]
How we respond
Depending on the issue, we may review activity, request additional verification, restrict certain actions, suspend access, reverse eligible transactions, or escalate to partners and authorities where required.
What we protect
Our security approach covers account identity, wallet balances, transaction records, iToken actions, bills payment details, USD card activity, referrals, device sessions, and support communications.
Security practices should be reviewed regularly as the app, compliance requirements, and financial partners evolve.