Account Opening and KYC
Learn about sign up, KYC levels, document checks, and account verification requirements.
8 guidesHi, how can we help you?
Find quick answers for AknaPay account access, KYC, wallet transfers, bills payment, iToken, USD cards, security, and referral questions.
Topics
Browse support by category.
Login and Security
Reset your password, secure your device, update your PIN, and report suspicious activity.
10 guidesWallet and Transfers
Get help with wallet funding, wallet-to-wallet transfers, bank transfers, references, and reversals.
12 guidesBills Payment
Resolve airtime, data, electricity, TV, and other service payment questions.
7 guidesiToken
Understand token creation, claiming, redemption, partial claims, transfer, and token history.
6 guidesUSD Virtual Card
Manage card creation, funding, online payments, subscription spend, card status, and disputes.
9 guidesUSD Currency
Find answers on USD balances, conversion visibility, card funding, and currency activity.
5 guidesReferrals
Track invites, rewards, referral status, and common eligibility questions.
4 guidesTrouble signing in?
Check that your phone number or email is correct, reset your password if needed, and confirm any device or OTP prompt shown in the app.
Need more help?What do I need for KYC?
KYC may require basic profile details, identity information, document checks, and additional verification depending on your account tier.
Contact KYC supportMy transfer is pending or failed.
Keep the transaction reference and check the status in your history. If the beneficiary has not received value, share the reference with support.
Track transferSuccessful bill payment has not reflected.
Confirm the biller, meter or customer ID, amount, and transaction reference. Some providers may take a short time to complete delivery.
Report bill issueCard payment or funding issue?
Check your USD balance, card status, merchant restriction, and funding history. Share the card transaction reference where available.
Get card helpI noticed suspicious activity.
Change your password, secure your PIN, avoid sharing OTPs, and contact security immediately if a transaction was not authorized by you.
Report security issue
Still need help?
Contact Support
Send us the details and include your reference number.
For transaction issues, a reference number helps the support team trace the payment faster.